Refund Policy

At LibraryNest.com, we want you to be completely satisfied with your eBook purchase. We understand that sometimes things don’t go as planned, so we've created a clear refund policy to ensure that your shopping experience is as smooth and hassle-free as possible.

Please read the following Refund Policy carefully to understand your rights and options.

1. Our Refund Policy for eBooks

Due to the nature of digital products, LibraryNest.com operates under a strict no-refund policy once an eBook has been downloaded. This is standard practice for digital goods, as they cannot be returned once they are in your possession. However, we understand that issues may arise, and we want to ensure that you are satisfied with your purchase.

2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

  • Technical Issues: If you experience technical issues that prevent you from downloading or opening the eBook, please contact us within 7 days of your purchase. Our team will make every effort to resolve the issue, including providing you with an alternative download link or assisting with compatibility problems.

  • Wrong Item Purchased: If you accidentally purchased the wrong eBook (e.g., the wrong format or title), please contact us immediately. We will work with you to ensure that you receive the correct product or provide a suitable alternative.

  • Duplicate Charges: If you were charged multiple times for the same purchase due to an error on our website or payment system, please contact us right away. We will promptly issue a refund for any duplicate charges.

3. Non-Refundable Purchases

The following types of purchases are not eligible for refunds:

  • Downloaded eBooks: Once an eBook has been successfully downloaded or accessed, we cannot issue a refund due to the nature of digital products.

  • Content Access: If you’ve accessed the content via an online reader or downloaded it, the purchase is considered final.

4. How to Request a Refund

If you believe you are eligible for a refund under the circumstances outlined above, please follow these steps:

  1. Contact Us: Reach out to our customer support team at support@librarynest.com within 7 days of your purchase, providing the following details:

    • Order number

    • Description of the issue

    • Any relevant screenshots or error messages (if applicable)

  2. Our Response: We will review your request and respond within 2-3 business days. If your request is eligible for a refund, we will process it and notify you once completed.

5. Processing Your Refund

Once approved, we will issue your refund via the same payment method used for the original purchase. Refunds typically take 5-7 business days to be reflected in your account, depending on your payment provider.

6. Customer Support

If you encounter any issues or need assistance with your eBook purchase, please don’t hesitate to reach out to us. Our customer support team is here to help you resolve any concerns as quickly as possible.

7. Why Shop with LibraryNest.com?

We strive to provide you with an exceptional shopping experience. By purchasing from LibraryNest.com, you get:

  • Instant Downloads: No waiting—get your eBooks immediately after purchase.

  • Customer-Centric Support: Our team is always here to help with any issues or inquiries.

  • Secure Transactions: Enjoy peace of mind with secure payment processing for every purchase.

We believe in building a long-lasting relationship with our customers, and our goal is to ensure that your experience with us is as enjoyable as possible.

Thank you for choosing LibraryNest.com for your reading needs. We appreciate your business and look forward to helping you discover new and exciting books!